All domestic orders over $50 ship for free.
Domestic orders under $50 will incur a $10 shipping and handling fee.
International orders are subject to calculated shipping and handling fees.
Shipping Method (Domestic)
We have warehouses located throughout the west coast of the United States.
Most bedding and small parcel furniture (e.g. dining chairs, side tables, etc) orders are processed with 1-2 business and tracking is uploaded once it is available. Your order should arrive 3-5 business days after it has been picked up by the carrier. Our preferred carrier is FedEx but we do partner with UPS/USPS for deliveries to certain areas.
Large furniture orders (e.g. sofas, sectionals) are dispatched by independent carriers and usually ship within 7 business days. Most large furniture order are delivered 10-15 business days after they are picked up by the carrier. Tracking is uploaded when available.
Large Furniture Orders
All large furniture items (e.g. sofas, sectionals, bed frames, certain club chairs, etc) are delivered by one of our partnered carriers.
The carrier will accommodate 1 flight of stairs and is responsible for delivering the order to the "first dry room" (first room indoors that can hold the item).
More than 1 flight of stairs, unboxing, removal of packaging, assembly, and/or removal of old items are not included in the standard delivery service.
If you require one or more of these services, please contact us prior to placing your order.
Certificate of Insurance - Please check with your place of residence/business to confirm if a COI is required. If a COI is required, please contact us prior to placing your order as there will be an additional $150 fee. This fee must be paid at checkout and is the responsibility of the buyer.
Shipping Method (International)
Only bedding items are shipped internationally.
Our preferred carrier for international shipping is USPS International Mail.
**The calculated shipping cost does not include any applicable customs/duties. Customers are responsible for any customs/duties that may be charged by their home country.**
International orders are usually processed and shipped with 3-5 business days.
Problem with your order
If tracking shows that your order has been delivered but you did not receive it, please look around your property (it may have been left by a side door or out of sight), check with your neighbor and finally contact the carrier (perhaps the package was left on the truck).
If you are still unable to locate your order and the carrier is not able to assist you, please contact Chic Home Customer Support, firstname.lastname@example.org.