Where do we ship?

We ship to the 48 contiguous United States.

Shipping Cost

All orders over $50 ship for free. 
Orders under $50 will incur a $10 shipping and handling fee. 

Shipping Method

Most bedding and small parcel furniture (e.g., dining chairs, side tables, etc.) orders are processed with 2-3 business and tracking is uploaded once it is available. *

*Due to the ongoing Covid-19 pandemic, some order processing and carrier pickups may be delayed.

Your order should arrive 3-5 business days after it has been picked up by the carrier. Our preferred carrier is UPS, but we do partner with FedEx/USPS for deliveries to certain areas.

Large furniture orders (e.g., sofas, sectionals) are dispatched by independent carriers and usually ship within 7 business days. Most large furniture order are delivered 10-15 business days after they are picked up by the carrier. Tracking is uploaded when available.

Large Furniture Orders

All large furniture items (e.g., sofas, sectionals, bed frames, certain club chairs, etc.) are delivered by one of our partnered carriers.

The carrier will accommodate 1 flight of stairs and is responsible for delivering the order to the "first dry room" (first room indoors that can hold the item).

More than 1 flight of stairs, unboxing, removal of packaging, assembly, and/or removal of old items are not included in the standard delivery service.

If you require one or more of these services, please contact us prior to placing your order.

Certificate of Insurance

Please check with your place of residence/business to confirm if a COI is required. 

If a COI is required, you (the buyer) will be responsible for providing our carrier with the required paperwork (usually a form from your building’s management company) and for arranging payment with the carrier.

Shipping Method (International)

Currently, we do not offer international shipping.

Problem with your order

If tracking shows that your order has been delivered but you did not receive it, please look around your property (it may have been left by a side door or out of sight), check with your neighbor and finally contact the carrier (perhaps the package was left on the truck).

If you are still unable to locate your order and the carrier is not able to assist you, please reach out to us via on site chat or by email support@thechichomestore.com.